Introduction

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The following sections provide an overview of Cisco Unified Communications Manager (CM) and the Cisco: CUCM Unified Communications Manager PowerPack:

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager, also known as CallManager, is a unified call control and communications platform that provides services such as session management, voice, video, messaging, mobility, and web conferencing. Multiple CallManager servers can be grouped together into a cluster, which enables the CallManagers to share resources and features for better system scalability.

What Does the Cisco: CUCM Unified Communications Manager PowerPack Monitor?

To monitor Cisco Unified CM using SL1, you must install the Cisco: CUCM Unified Communications Manager PowerPack. This PowerPack enables you to discover, model, and collect data about your Cisco Unified CM system and clusters.

The Cisco: CUCM Unified Communications Manager PowerPack includes:

  • An example credential you can use as a template to create a Basic/Snippet credential to connect to the Cisco Unified CM clusters you want to monitor
  • Dynamic Applications to discover, model, and monitor performance metrics and collect configuration data for Cisco Unified CM clusters
  • Device Classes for each of the Cisco Unified CM clusters that SL1 monitors
  • Event Policies and corresponding alerts that are triggered when Cisco Unified CM clusters meet certain status criteria
  • Dashboards that display graphical information about Cisco Unified CM clusters
  • Run Book Actions and Run Book Automation policies that assign the Cisco Unified CM cluster root device to the appropriate Device Class, merge subscriber and physical component devices, and clear any unregistration events for a device when the same device is registered on another node in the cluster

The Run Book Action that assigns the root device disables the Cisco Unified CM cluster root device's Auto-Update option.

Supported Versions

You can use this PowerPack to monitor versions 10.x, 11.x, 12.x and 14.x of Cisco Unified CM.

Installing the Cisco: CUCM Unified Communications Manager PowerPack

Before completing the steps in this section, you must import and install the latest version of the Cisco: CUCM Unified Communications Manager PowerPack.

By default, installing a new version of a PowerPack overwrites all content from a previous version of that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent new PowerPacks from overwriting local changes for some commonly customized fields. (For more information, see the section on Global Settings.)

The minimum required MySQL version is 5.6.0.

To download and install the PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions button and choose Import PowerPack. The Import PowerPack dialog box appears.
  4. Click [Browse] and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPacks page.

If you exit the PowerPack Installer modal without installing the imported PowerPack, the imported PowerPack will not appear in the PowerPacks page. However, the imported PowerPack will appear in the Imported PowerPacks modal. This page appears when you click the Actions menu and select Install PowerPack.